• How do I place an order?
• Can I order by mail?
• Can I order by phone?
• Can I cancel or change an order?
• Is it safe to order online with my credit card?
• When can I expect to receive my order, how quickly will it be ready to ship?
• Will I be charged sales tax?

• Which credit cards do you accept?
• Do you take paypal?
• Do I need a paypal account to order?
• Can I mail in a check or money order to pay for my order?

• How much is shipping?
• What will my shipping carrier be, who will deliver my meow cosmetics package?
• Do you need a paypal confirmed address to ship to?
• Will you bill my order to my private shipper acct number?
• Do you ship internationally?

• What is your privacy policy?
• What is your return policy?
• What if I selected an incorrect shipping option during checkout?
• Can I cancel my order?
• What if a color is significantly different than it looked on your website, or than I expected?
• What if my order is incorrect/missing items?
• What if my order never arrives?
• Are any of your products tested on animals?
• What is your policy on Large Orders?

How do I place an order? You may order online by checking out with our online shopping cart, or you may mail an order form to us, with payment.**

Can I order by mail? Yes. You may fill out an order form and mail it to us along with a check or money order.  Please see our contact information page for more information on where to send your order.  Be aware that mail orders must include the correct shipping amount, and your email address and complete shipping address.  If any required information is missing or incorrect, we will contact you for clarification prior to shipping.

Can I order by phone? Sorry, we can only accept orders by internet and mail at this time.

Can I cancel or change an order? Our payment processor will not permit us to cancel or modify order after they have been submitted by the customer, so please double check your order carefully before submitting it.

Is it safe to order online with my credit card?   Yes.  All secure credit card information is collected on a secure server (SSL) for your protection.             

When can I expect to receive my order, how quickly will it be ready to ship?  Remember that we will frequently formulate  your items *after* you submit your order. As a result, orders can take up to 5 days to prepare and ship, but this is rare.  Most orders will ship sooner, typically within 48 hours.   If there is to be any additional delay, we will of course notify you.

Will I be charged sales tax?  Meow Cosmetics is located in Pennsylvania, and we are required to collect sales tax on all orders received from buyers residing in PA, regardless of where the order is being shipped.  No other states will be charged sales tax.

Which credit cards do you accept?  We currently accept MasterCard, Visa American Express, Discover (through paypal) and paypal

Do you take paypal? Yes, at the moment, all credit card transactions are being handled through paypal.

Do I need a paypal account to order?  No.  Paypal does not require you to have an account to use our online checkout.  Simply checkout and follow the guided instructions to complete your purchase.

Can I mail in a check or money order to pay for my order? Yes, fill out our order form, and mail it to our ordering address, located on our contact page.

How much is shipping?  We will be making changes to our shopping bag and shipping rate schedules in the coming months, as we fully  test and implement a more sophisticated shopping cart.   Shipping will be calculated in your shopping cart based what your order contains (whether it contains full size products or samples only) and where you are located (the US, Canada, or anywhere else)

**The United States Postal Service adjusted/raised it's rates on May 12, 2008.  Our shopping cart will calculate the current shipping rates based on your location, as follows:

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Canadian & International Shipping Information:

INTERNATIONAL SHIPPING:  For shipping to all other countries outside the US, the cart will estimate shipping as closely as we can based on the charts here.  Usually, it will display the correct shipping amount.  If the shipping estimate is too low, we will invoice you via paypal for the difference.  As soon as this invoice is paid, your order will ship. 

If the wrong shipping option is selected, we will hold your order and invoice you.  Invoices not paid within 5 days will be refunded and subject to a restocking fee.

What will my shipping carrier be, who will deliver my meow cosmetics package?  We currently ship all orders via USPS PRIORITY MAIL.

Do you need a paypal confirmed address to ship to?    Orders over $70.00, that are paid through a paypal account, may require a paypal confirmed address, at our discretion and for your protection.

Do you ship internationally?  Yes.  At this time, on a trial basis, we do ship internationally.  International rates vary, and will be calculated by the shopping cart.

What is your return policy?  We don't accept returns.  If a cosmetics company accepts returns, you could be receiving someone else's return when you order.  At Meow Cosmetics you can always feel confident that your order is exactly that - YOUR order, not another customer's return.  Remember, we offer generous, inexpensive samples of all our products, so you can try everything in person before you buy full size versions. 

Will you bill my order to my private shipper acct number? At this time we do not bill private shipper account numbers, sorry.

What is your privacy policy? In short, Meow Cosmetics respects your privacy, and will never sell your information, or share or sell or otherwise transfer any information you provide us with. Click Here to read our complete privacy policy.

What if a color is significantly different than it looked on your website, or than I expected?  It's a brave new world...while computers have made online shopping possible, but computer monitors are not all created equal.  It can be hard if not impossible to accurately display colors from one monitor to another.  This is even more difficult with very subtle shade differences, like those found in mineral powders.  For this reason, we encourage you to purchase samples FIRST, before ordering full size products.  We cannot accept returns, so if a color turns out significantly different than you expected, we will be unable to accept a return.  So, please, buy all the samples you like, first.

What if my order is incorrect/missing items? Please notify us within 24 hours of receipt of your order.  We will confirm the problem, and correct the order.  We may ask you to return items to us, or email us a photo of the incorrect items, so we can better determine the nature of the problem.  We reserve the right to refund you the cost of your incorrect item(s) rather than replacing them.  Shipping is not refundable.

What if my order never arrives?  After tracking the package, we will make determinations on missing orders on a case by case basis.  All such claims must be made in a timely manner.

Incorrect Shipping Method selected:  If you select an incorrect shipping method in the shopping cart during checkout, we will either downgrade your shipping (from Priority to First Class) and ship your order, or we may invoice your for any additional amount due.  Your prompt attention to this invoice is appreciated.  If your invoice is not paid within 3 days, we may refund you the amount of your order, less a 20% restocking fee. 

Cancellations:  Often, we begin processing almost immediately after your order is placed, and we do not generally cancel orders. However, if you have an unpaid amount due on your order (for example: shipping due) after more than 3 days, we may cancel your order and refund you, less a 20% restocking fee.  

Are any of your products tested on animals? Absolutely not.  Meow Cosmetics does NO animal testing of any kind, nor do we purchase any ingredients or products for resale that we know to have been tested on animals.

Large Orders:  Please note that large orders, or group orders ($250+) will likely require extra packaging and processing time, so please allow up to 14 additional business days for us to prepare and ship.  Typically, we'll ship sooner than this, but please allow for the extra days, and let us know in advance if your very large order is time sensitive.  At this time we are not able to fill orders for wholesalers, resellers, collectors, or orders that are not for personal/individual use.  Thank You!

**Please note that Meow Cosmetics reserves the right to refuse to fill any order received for any reason or no reason, as we deem necessary.   Unusually large orders will be scrutinized and you may be asked to provide additional information for your security.  We also reserve the right to refund rather than replace an order or part of an order, at our discretion.